Last updated: 23 August 2026
Regan House respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, why we collect it and how we handle it when you visit our website, contact us or make a booking.
Information We Collect
We may collect personal information that you provide to us, including:
- Your name
- Contact details, such as your email address and phone number
- Booking and accommodation details
- Payment-related information where required to process a booking or payment
- Any information you choose to provide when contacting us
- Information about special requirements, requests or preferences relating to your stay
We only collect information that is reasonably necessary for providing accommodation, managing bookings, responding to enquiries and providing our services.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Manage and confirm your accommodation booking
- Process payments where applicable
- Communicate with you about your stay
- Arrange services or assistance you have requested
- Provide information relating to your booking
- Meet our legal, accounting or other regulatory obligations
- Improve our website and services
We will generally only use your information for the purpose for which it was collected or for a directly related purpose.
Booking Through Third-Party Services
Regan House offers bookings through Booking.com.
If you choose to make a booking through Booking.com, some of your personal information will be collected and processed by Booking.com in accordance with their own privacy policy and terms.
We may receive information from Booking.com that is necessary for us to manage and provide your accommodation.
We also use third-party payment services where applicable, including online card payment services. Payment card details are processed through the relevant payment provider and are not intended to be stored directly by Regan House.
Sharing Your Information
We will not sell or rent your personal information.
We may share information where reasonably necessary to provide our services, including with:
- Booking platforms through which you have made a reservation
- Payment providers where required to process a payment
- Service providers who assist us in operating our website or providing services to guests
- Professional advisers or authorities where required by law
We only disclose personal information where there is a legitimate reason to do so, such as providing the service you have requested, complying with legal obligations or where you have authorised the disclosure.
Some third-party service providers may operate outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place as required by New Zealand privacy law.
Website Information & Cookies
Our website may collect limited technical information when you visit, such as your browser type, device information, IP address and information about how the website is used.
Our website may also use cookies or similar technologies to help the website function properly, improve your experience and understand how the website is being used.
You can control or disable cookies through your web browser, although doing so may affect how some parts of the website function.
Keeping Your Information Secure
We take reasonable steps to protect personal information we hold from loss, unauthorised access, misuse or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it for legal, accounting or other legitimate business purposes.
Accessing or Correcting Your Information
You have the right to ask what personal information we hold about you and to request that inaccurate information be corrected.
If you would like to access or correct your information, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Regan House
193 Regan Street
Stratford, Taranaki 4332
New Zealand
Phone: 06 765 4189
Email: contact@reganhouse.co.nz
We will endeavour to respond to privacy requests as soon as reasonably practicable.